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Charged early termination fee despite clarifying with phone rep

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Charged early termination fee despite clarifying with phone rep

I don’t get this. I cancelled the service in the day that was recommended by your phone rep to avoid termination fee and guess what I STILL get charged the fee. You want to know why your customers don’t trust you? This is exactly why.
Expert

Re: Charged early termination fee despite clarifying with phone rep


@Visitor234 wrote:
I don’t get this. I cancelled the service in the day that was recommended by your phone rep to avoid termination fee and guess what I STILL get charged the fee. You want to know why your customers don’t trust you? This is exactly why.

If there was still any time left on your contract at the time you canceled you would owe an early termination fee, regardless of what the rep told you.  This is stated in your contract.


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Official Employee

Re: Charged early termination fee despite clarifying with phone rep

Hi Visitor234. Thank you for creating a post on our Forum. I can assist with reviewing your minimum term agreement details and your account cancellation early termination fee. Please reach out to me via private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


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Official Employee

Re: Charged early termination fee despite clarifying with phone rep

Hi Visitor234. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


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