If the issue was related to equipment you lease or Comcast equipment outside your home, then there would not be a fee. If the issue was related to customer-owned equipment or wiring in your home, then there would be a fee.
I am in complete agreement! In days gone by, any company providing a service for a fee would work very hard to make that service work for the customer. If the service was not provided or did not work as agreed to (for payment) then the company would AND SHOULD repair the service to maintain that customer and hope that customer would tell all their friends about the great company he/she had found to do business with!
In this instance the customer is basically given two choices: 1. Pay a service charge to get the service repaired ... or 2. Find alternative sources of thet service and quit doing business with the company!
Are you listening COMCAST XFINITY?