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Charged $60 tech fee when I was told I wouldn't be prior to visit

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Charged $60 tech fee when I was told I wouldn't be prior to visit

I was having issues with my internet not working even though nothing was wrong with my modem.  I called Xfinity and the tech reset my modem, which didn't work.  I was told that the signal strength from the above ground polls which is a Comcast issue was not strong and could possibly be because they've never been replaced.  I was told they were going to send a technician out for support and was specifically told that I would not be charged for the visit.  During the visit I was also never told I would be charged for anything.  Weeks later I look at my bill and see a $60 charge.  My recent promotion ended and I'm already paying an extra $20 per month and now I'm being lied to about my fees.  I called Xfinity after seeing this to dispute the charge and was told they would look into it and call me back in 24-48 hours.  Guess what? I've received no call back and I'm done with Xfinity for all these lies.

Official Employee

Re: Charged $60 tech fee when I was told I wouldn't be prior to visit

Hi there, kp023. I want to look into the tech charge for you. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side. 
 


I am an Official Comcast Employee.
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