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Charge for service call

Frequent Visitor

Charge for service call

I am disputing service call which has been added to my bill for a phone that was not working and numerous calls to have reset never worked. Techs came and after many attempts it has finally been fixed. It was a problem on your end and I SHOULD NOT have to pay for your mistake.

I was unable to get phone service for over 4 months for which I requested a refund for 4 months phone service and only got an added service call for my problem. I have called and sent e-mails to NO avail. Can you HELP?

Official Employee

Re: Charge for service call

Hello, hildak723!

I would love to take a look into this issue and see what can be done. Please send me a Private Message with your full name so I can help.


To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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