Community Forum

Changed plan a week ago, incorrect bill

Highlighted
New Poster

Changed plan a week ago, incorrect bill

Hi! I changed plans one week ago and my bill that I received yesterday reflects the old plan billing, not the new promo I signed up for. My new service begins tomorrow. When can I expect my bill to reflect the new plan?

Highlighted
Official Employee

Re: Changed plan a week ago, incorrect bill

Hey there @Michel_

 

I wanted to reach out and touch base with you. Did you still have any questions on this regarding the change? The bill takes a bit of time to update but it should have updated by the time I send this message to you. I hope you are doing great! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!