Community Forum

Changed Plan right when bill was posted

Regular Visitor

Changed Plan right when bill was posted

So my plan promo ended and jumped to 85$. That same day (after the bill had been posted but before the billing period) I change over to a 45$ plan. Still on my account page it said my due owed was 85$, the person who helped me change my plan said it would update in a few days.

 

a few days go by and it does not update, so I contact another customer service associate and they say that my bill on their end shows I owe 45$ but it shows 85$ for me because bills are only released once and not updated afterwards...

 

So i've paid $45 and it still says I owe $40. Can someone please confirm that i will not be charged a late fee and that at the bill due date, this remaining balance will dissappear? 

Expert

Re: Changed Plan right when bill was posted

@ccrews90 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Changed Plan right when bill was posted

Greetings, @ccrews90! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the confusion when it comes to your bill and if you are now on the new promotion. I can certainly have a look into the account and make sure we get this worked out for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Changed Plan right when bill was posted

Did you ever get help for this issue?  I am having the same problem.