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Cannot pay bill online

New Poster

Cannot pay bill online

Been getting the “communication error/please try later” message for almost 3 months now. I would like to not be forced to physically pay in a store. What can I do about this?
Official Employee

Re: Cannot pay bill online

Hello Lbirkey. We welcome you to the Xfinity Forums and thank you for creating your first post. I can help troubleshoot your communication error. Please reach out to me via private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Cannot pay bill online

Hi Lbirkey. Since we didn't receive a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!