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Cancelled account yet still being billed

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Cancelled account yet still being billed

I chatted online with a Xfinity representative on October 27th about cancelling my account (internet and tv) effective October 31st. I received a confirmation email saying that Xfinity had received my cancellation request on October 27th. When I checked my account today (November 5th) it shows that my service is still active and that I will be billed for the next month. 


Why is this happening? I will be filing a complaint with the FTC if this is not resolved. 

Official Employee

Re: Cancelled account yet still being billed

Hi there, jrmattas. I can look into your bill on your account. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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