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Cancellation set for two weeks from now - no promotions?

Regular Visitor

Cancellation set for two weeks from now - no promotions?

Have been a comcast customer for 20 years.   Finally switched to DirecTV a few years ago due to consistently higher bills and just kept internet/phone with Comcast.   Two years ago my bill including taxes was $55.   This past year with taxes it was $72.    Now it will be $104.    When I called, they offered me $5 off to take it to $99.   

 

I couldn't take it anymore and set a cancellation date.   Although I would be fine with staying, I can't believe how little Comcast values current and long-time customers.  

 

Very frustrating.  

Official Employee

Re: Cancellation set for two weeks from now - no promotions?

Hello mac_rmm. We appreciate you visiting and posting on our Forums. Thank you for being a loyal customer for as long as you have, and we certainly don't want to lose you now. I can assist with reviewing your account and the various options available to help you cut costs monthly. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Official Employee

Re: Cancellation set for two weeks from now - no promotions?

Hi mac_rmm. I never received a private message from you. This thread is now locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!