Community Forum

Cancel service

New Poster

Cancel service

Hello, I’m going out of the country for a long time, I just sell my apartment, so in 2 weeks I will be out of this apartment. I need to cancel the internet service. What I have to do? 

Bronze Problem Solver

Re: Cancel service

You can call, but the most effective way is to carry Comcast's equipment to the nearest local store and turn it back in to them.  Be sure to get a receipt, and keep it forever.  Also consider scanning or copying it;  my shop uses thermal paper, which fades to a blank piece of paper in a week or so. Bear in mind you may be under a contract and thus subject to an early termination fee.  The official word on early termination fees:  http://forums.xfinity.com/t5/Billing/Early-Termination-Fees-ETF/m-p/2895117#M96760

Official Employee

Re: Cancel service

Hi GersonPhineas,  I can help with your cancellation if you still need assistance.  Please send me a private message with your account information (your name, address and account number).  

 

Thank you