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Can't remove Rental charge for equipment returned over two years ago

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Can't remove Rental charge for equipment returned over two years ago

I have fought with trying to get the rental fee for a modem removed since February 12, 2018, back when I purchased my own modem and returned ComCast's at a Comcast store. I have brought it up often with chats with their agents and assured every time it will be taken care of. It has NEVER been removed or refunded. 

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Re: Can't remove Rental charge for equipment returned over two years ago


@Nitesin wrote:

I have fought with trying to get the rental fee for a modem removed since February 12, 2018, back when I purchased my own modem and returned ComCast's at a Comcast store. I have brought it up often with chats with their agents and assured every time it will be taken care of. It has NEVER been removed or refunded. 


Did you get and keep the receipt when you returned the modem?


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Re: Can't remove Rental charge for equipment returned over two years ago

They did not give me one, the store was oddly busy for a sunday.