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Can't reach a live agent

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New Poster

Can't reach a live agent

I have paperless billing.  I received a text that my bill is due May 5 an amount they quoted is $29 more than last month.  Only 2 months ago they increased it to $58.  I am not paying this much for a home computer!  I hope this is a mistake.  How do I talk to someone?  They want you to use 'chat' but that doesn't work it just refers you to another place that doesn't help.  I think they are a robot.

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Official Employee

Re: Can't reach a live agent

Hi there, garlie131. 

 

I want to help you out regarding your bill. I can take a look at your account. You have reached the right place for help. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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