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Can't change my services or settings. Makes me call a 1-800 number

Regular Visitor

Can't change my services or settings. Makes me call a 1-800 number

I cannot change my package without calling a 1-800 number. Looking to price out changes to my package including the possibility of going internet only. Please help.

Regular Visitor

Re: Can't change my services or settings. Makes me call a 1-800 number

Hello still looking for support on this.

Official Employee

Re: Can't change my services or settings. Makes me call a 1-800 number

Hello @saramasse. thanks for reaching out and I can go over any available promotions with you! Can you please send me a Private Message including the full name as it appears on the account and your full name if different? 

 

To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Can't change my services or settings. Makes me call a 1-800 number

@saramasse, I never received a private message or heard back from you, so I will be locking this thread. Please still send me a private message if you need assistance with making service changes to your account. Please create a new Public post if you need assistance with any new issues or concerns. Thanks! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!