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Can't Shop/Upgrade while signed in-Can't make changes

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Can't Shop/Upgrade while signed in-Can't make changes

I do not know why I do not have access to changing my services. It tells me to call the 1-800 number. I am trying to downgrade my services, I am being charged too much and since I've been a long time customer I should have access to the best deals. I don't know why this has changed for me. Has anyone found a way to fix this? Very frustrated!