I need to know, where I change back to paper, This way I would not forget to pay my bill.
You can change this by logging in to https://customer.xfinity.com/#/billing and clicking "Bill and payment settings". Be aware that, if you are receiving a discount for using paperless billing, you'll lose it when you switch to a paper bill.
Hello rhonal. If you need assistance with getting this updated on your account by an Official Employee, I can help. We can also check if you would be losing an Autopay discount for doing so.
Please let me know if you need additional assistance.