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Blocked from making check payment

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Blocked from making check payment

I was blocked from making check payments a couple of weeks ago, my Last payments were returned due to an unexpected payment that was drafted that same day, I am currently close to $1000 in late payment, and I wanted to make a payment ASAP . I do not want this to go to collection. Is there anything I can do? Or something you guys can help me with?
Official Employee

Re: Blocked from making check payment

Hi efrenmontes38, 

 

I can help review your account to see if there's anything I can do to assist you. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me.