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Billing

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New Poster

Billing

Reference: April 15, 2020 billing (payment amount = $267.62). This April bill includes a balance forward of $56.56.  On 2/25/2020, I changed my Xfinity package, which was effective immediately, with a Xfinity/Comcast rep, <Edited>-a Max Supervisor.  At that time, <Edited> instructed me to make a payment of only $217.77 for my 3/15/2020 bill, rather than billed amount of $274.33, thus the $56.56 difference.  Therefore, would you please credit my account immediately for the $56.56 and email me when processed?  I will deduct the $56.56 from the April 15, 2020 billing and pay the difference, $211.06.  Thank you for your assistance in this matter.  <Edited for violating forum guidelines: “Personal Information”>

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Expert

Re: Billing

PII - name

PH left


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Billing

Hi @michael716

 

Thanks for posing to the Xfinity Forums. I'd be happy to review your account to see how I can help make this right. To get started, please send me a private message with your first and last name, and your full-service address. To send a private message, click on "ComcastChe" and then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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