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I'd like to know why "new customer deals" aren't automatically offered to existing customers. I'm fed up with having to get back in touch with a service rep to get a new "deal" after the contract term has expired. Existing customers seem to be an afterthought.
We understand where you're coming from, Frankv44. Introductory pricing though is a fairly common practice for many large companies. Once a new customer is no longer a new customer, they won't be eligible for new customer rates either. The reason being is because they are highly discounted rates that are reduced for a certain term (often while being locked into a service agreement) the first 1-2 years a customer joins us. After that, they (just like our other existing customers who we very much appreciate) then have access to signing a new agreement or finding a new service package that may continue a discounted rate, just not the same initial introductory rate. Once the initial introductory rate expires, the cost for the service plan goes up to our everyday price. You then have the choice to select another package available or continue receiving our everyday pricing rate. Promotions (that reduce the cost of the service from our everyday price) are still available to existing customers, while introductory rates are not. Hopefully that helps provide some clarity and insight on how things work with plan pricing.