Community Forum

Billing

New Poster

Billing

Comcast: I received my $341.05 bill from Comcast. Since we arrived the end of December our cable and internet were very flaky. The main TV Cable box in the living room would shut itself off and on, while the other two small tv's worked fine. We called in for service. The tech went up to our attic. He said the problem was that the amplifier was so outdated that it could not keep up with the newer Comcast equipment. He told me there would be no $70 charge. Then we addressed the internet. We were told that since we were using our own wireless modem and cable modem we may have to pay a $70 charge, if this should be the issue. I told them I would go to Comcast and get their equipment and do my own test. We did. We got their equipment and found it worked no different than our equipment. We called back for service. Please note for both issues the tech told me that I had to listen to their message and approve the charge but they would be credited out and not to worry. All phone calls are recorded. We told the agent our concerns about being billed for issues not our problem. We were reassured a credit would be issued. The tech found a "red area" in our back yard at the box. A tech came out and replaced the "bad cable" and all appeared better. This morning we called Comcast and spoke with Ed (Badge L & J). He told us that there was no way they would remove the $210 (Install Fee. Professional Install. Qty 3 @ $70 each) as they have my recorded approval for service. We requested these recordings and asked to speak with a supervisor. Funny thing...we got disconnected. We called back and who should answer the phone but Ed (Badge L & J). He again told me that there was no way that the $210 would be removed per "Comcast Leadership". I asked to speak with Comcast Leadership. No one was available BUT they would call me back. We will keep you updated.

Official Employee

Re: Billing

Hello, SKM77! Welcome to the Xfinity Forums. I'm glad you reached out to us regarding your concerns about the service charge to your account. 

I would be more than happy to review the situation and see if we can quickly find you an appropriate solution.

Please send me a private message with your first and last name so that I can assist. 

 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Billing

SKM77, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get help with your service fees, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!