I recieved my Nov. 18 paper statement and called Comcast because it was much higher than my previous bills.
I spoke On Nov. 25 with Cali (ID#191488).
She told me that there would be no charge for my HD and that the DVR service fee would be reduced to $7.99/ month.
Yesterday I received my statement by e-mail and no reductions were shown, so I was on the phone again today (12-9-17) with Alberta to try to straighten this confusion out. She said that Cali's reduction in my fees were only a one-time deal. This was absolutely NOT what I understood from Cali.
So I asked to speak to a manager and got a call from Stephonie who confirmed what what Alberta told me. They can only say what their computer screen tells them, I was told.
I am very unhappy with the service that Comcast is providing. Every time I talk to a different person, I get a different answer.
I consider this to be misleading and even deceitful. There is definitely a communication problem here!