Community Forum

Billing situation

New Poster

Billing situation

I've reached out via PM to an employee so this request can be discarded for now.
Thanks
<<<<<<<<Re: Hello, I've been dealing with some growing prescription cost issues lately &amp; I fell behind for the 1st time since ever I've had service. I'm wondering if I can get a one-time extension of a just a week to about service interruption (due date currently 6/27). If so I can then resolve the entire balance &amp; get back to being in good standing. I'm also using Xfinity mobile &amp; would like to avoid my only phone line being unavailable in my circumstances. Please advise if anyone can assist? I attempted to send a direct message to 1 of the Comcast employee forum accounts but I didn't see a "send message" setting anywhere.
Dan
Expert

Re: Billing situation


@DanChris121 wrote:
I've reached out via PM to an employee so this request can be discarded for now.
Thanks
<<<<<<<<Re: Hello, I've been dealing with some growing prescription cost issues lately &amp; I fell behind for the 1st time since ever I've had service. I'm wondering if I can get a one-time extension of a just a week to about service interruption (due date currently 6/27). If so I can then resolve the entire balance &amp; get back to being in good standing. I'm also using Xfinity mobile &amp; would like to avoid my only phone line being unavailable in my circumstances. Please advise if anyone can assist? I attempted to send a direct message to 1 of the Comcast employee forum accounts but I didn't see a "send message" setting anywhere.
Dan

FWIW, it's against Forum Guidelines to send an unrequested PM to anyone on the Forums, including Official Employees.

 


Forum Guidelines and the Acceptable Use Policy.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Billing situation

I assume then that someone will reply to the original public post it would seem? I'll just await that. I've never posted a question in the forum before, so a little awareness & patience of response tone & tenure would be greatly appreciated, I thought I was following other forum activity my apologies. Any possible assistance would be appreciated in lieu or ADDITION to simply an aforementioned forum rule clarification; would be very helpful. Thanks for any assistance nonetheless.
Dan
Official Employee

Re: Billing situation

Hello @DanChris121, thanks for reaching out and posting to our Forums for the first time! @Again is correct, but no need to apologize, just please note for future reference. I have responded to your private message if you could please get back to me at your earliest convenience. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Billing situation

@DanChris121, I never heard back from you in our private message or on here, so I will be locking this thread. Please send me a private message if you still need assistance with this payment/billing concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!