I've reached out via PM to an employee so this request can be discarded for now.
<<<<<<<<Re: Hello, I've been dealing with some growing prescription cost issues lately & I fell behind for the 1st time since ever I've had service. I'm wondering if I can get a one-time extension of a just a week to about service interruption (due date currently 6/27). If so I can then resolve the entire balance & get back to being in good standing. I'm also using Xfinity mobile & would like to avoid my only phone line being unavailable in my circumstances. Please advise if anyone can assist? I attempted to send a direct message to 1 of the Comcast employee forum accounts but I didn't see a "send message" setting anywhere.
FWIW, it's against Forum Guidelines to send an unrequested PM to anyone on the Forums, including Official Employees.
Hello @DanChris121, thanks for reaching out and posting to our Forums for the first time! @Again is correct, but no need to apologize, just please note for future reference. I have responded to your private message if you could please get back to me at your earliest convenience.
@DanChris121, I never heard back from you in our private message or on here, so I will be locking this thread. Please send me a private message if you still need assistance with this payment/billing concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast.