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Billing problems with Comcast.

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Billing problems with Comcast.

When I sign up with comcast the representative said if I signed up for Auto Pay i would get a $5.00/ month credit! No credit applied! Mal

Official Employee

Re: Billing problems with Comcast.

Hello @Malsway, thanks for reaching out and I would love to further look into this $5 discount concern for you! We definitely want your billing to be correct! In order to pull up your account, can you please send me a private message including the full name as it appears on the account and your full name if different?


To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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