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Billing overcharge not yet refunded.

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New Poster

Billing overcharge not yet refunded.

Hi, I was overcharged for March. I called CS and they said they will do something like charging me less in the next few months as a refund. Up until now I have been billed the full amount. 

I can't get in contact with any CS because it goes round and round in a loop linking me to contact links that don't work. 

This is frustrating. Please help. 

 

Thanks.

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Official Employee

Re: Billing overcharge not yet refunded.

Hello, @PrX.

 

I would love to help you out. I can pull up your account and take a look at the bill. You have reached the right place for help! Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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