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Billing issues and poor communication with after-hour or Oconus call center reps

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Billing issues and poor communication with after-hour or Oconus call center reps

I called three days ago and spoke to a rep that seemed to be overseas, I talked with her for over two hours and finally understood to what I was talking about. I paid a amount and set up future payment and even dropped off old equipment. I was assured for the payment arrangement that my service wouldn't be interuppted. I also even got a email. Today Billing called me and said my service would be cut off, after research on their end and telling them about the payments and even the conversation I had the rep said that I would have to speak with a manager. I spoke with a man named Henry in billing and he said that he was transferring me to the correct deptartment to get this corrected and he appologized for the inconvience. I was on hold for 25 mintues to only be transferred to the inital line as if I was just making a call to Xfinity. I disconnected and scheduled a call back from the billing. I got a return call and spoke again with a agent after 30 minutes of holding and going back and fourth , there were no notes only the set up payments and she told me she couldn't ( and wouldn't let me speak to a manager) nor a manager would be able to speak with me about payment arrangements and that I would have to go through the automated line to set this up and only for 10 days. I am beyone irate and can't use a curse word to describe what emotion I am having with this poor communication that isn't my fault  and upset with this service and without getting any kind of Veteran discount and for not even getting my rebate. I have to use Xfinity because I can only use them in my complex. I am a service connected veteran with a child and need to have internet while I am in school and for video PTSD therapy. I ran into a financial issue and just now recovering. I need to make a payment arrangement asap before the or on the 9th!

Official Employee Digital Care

Re: Billing issues and poor communication with after-hour or Oconus call center reps

Hello, HailCaesar. 

 

I can look in your account to help. I want to see what I can do to help in this situation regarding the payment arrangement. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


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Expert

Re: Billing issues and poor communication with after-hour or Oconus call center reps


@Comcast_Support wrote:

Hello, HailCaesar. 

 

I can look in your account to help. I want to see what I can do to help in this situation regarding the payment arrangement. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "Comcast_Support[in the message above] then select "Send a Message" on the right side.


 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!