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Billing issue

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Billing issue

In June I paid and was given an $11 credit, however in July I received my bill but with a payment past due from Jun 9th. It was not present on my June bill and I was wondering why it showed up in July. My bill is now $302 because of it and it is hard for me to pay that amount. I was wondering if you could assist or if we could set up a payment plan.