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Billing discrepancy

Frequent Visitor

Billing discrepancy

Hello:

 

I was promised (and confirmed via email) a price for the Blast Plus plan, but my latest bill reflects a price that is $10 more. All I would like is for the promised price to be honored. Please advise and adjust my bill accordingly. I can provide account details and the confirmation email via private message. Thank you for your time.

 

-Neil

Frequent Visitor

Re: Billing discrepancy

After two phone separate calls, where the agent said he/she saw the price that was promised, and was going to adjust the price, still, no changes have occurred on my account to reflect the accurate price. 

 

Does anyone have a suggestion on a different department I should be speaking with, perhaps? I don't know why the promises are not being fulfilled.

Official Employee

Re: Billing discrepancy

Hello, NFULFX1. I can help with looking into billing options with you. Can you please private message me your full name? Thanks!


I am an Official Comcast Employee.
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