I had a billing complain for 3 billings now and still not corrected. They kept adding late fee charges.
I was in CHAT with Sandeep who told me the record showed that tehre is a credit for me but it did not get
credited in my June bill.
My chat with Sandeep just got terminated but each time I want a new chat, it keeps saying Chat is now
in progress and to delete old chat and start a new one. I clicked many times, not working
Vicki <EDITED for violating Forum Guidelines - Posting Personal Information>
Hello vicki1941. I can assist with reviewing your billing details and the late fee charges. Please send me a private message and include your full name and account primary phone number so I can assist you.
I had a chat twice with different people and was promised to credit the amounts in questions. If this is still not credited when I get the billing,
I will contact you again. It took 3 billings and 3 contacts to your Customer Service before I was told that the wrong bill was finally credited to my account.
It seems your billing department is not up to date on billing adjustments because the last Chat I had, the person who assisted me saw that the amounts should have
been credited, yet I did not see it in my June bill. I saw late charges fees for unpaid amounts which is your company's mistake!
We have been with Comcast for many, many years. I am content with all services except your Billing Department!
Thank you for answering my email.
vicki1941, We apologize for any frustration caused. We appreciate your feedback, as I will pass this along. Please reach back out via PM if you need further assistance.