Why would Comcast bill for service beyond period when the service has been clearly canceled? They make it extremely difficult to respond to their billing email... and have this tedious route of only communicating via phone. It is unbelievable for a well established company to have their billing system out-of-sync with their service... so what gives?
And this is an email from them earlier:
We're processing your request
Your billing statement was probably generated before May 13th, even though you've received it after that date. Was there a date printed on the billing statement?
Hello usk. Thank you for creating this thread. I can assist with researching your account and the cancellation date. Please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.
Hello, all -
Thank you for taking the time to reach out to us here on the forums. I understand how important it is to ensure you're not billed for services you aren't using! I'd be happy to take a look at the bills further with you. Please send me a PM with your first and last name to review this further together.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
Hi usk. I received and responded to your private message. Thank you.