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Billing assistance for long time customer

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Frequent Visitor

Billing assistance for long time customer

Hello,

I am requesting assistance with my Internet bill that has increased %40. I would like to know if there is a promotion or other assistance for Internet only service after being a long term customer who pays on time.  

Thank You.

-Jim

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Frequent Visitor

Re: Billing assistance for long time customer

Would a Comcast/Xfinity representative please contact me regarding this issue?

Thanks!

Official Employee

Re: Billing assistance for long time customer

Hi there, millerjw11708. Thank you for posting here in the community and also for patiently awaiting a response. We would be glad to take a look at your bill and see what we can do for you promotion-wise. Thank you for your long-term loyalty as a customer! Please send us a PM with your first and last name and we can go from there.


To send a private message, please click our name "Comcast_Support" then select "Send a Message" on the right side.

 

Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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