I talked with an agent when establishing service, etc. My service started on June 12.
I was told installation was free, but noticed a 70.00 charge on my bill. I called and they opened a ticket. Still see the charge, but don't see any information on the trouble ticket. I was told they are resolved typically in 24 hours.
Also noticed I am missing the $10 discount for auto pay. Other threads state this does not kick in until the third bill. This was not communicated with me when I signed up and also entered my auto pay information.
I just left Directv after a horrible experience. I was hoping this would be different but two problems already off the bat. The free installation and $10 savings for auto pay was why I signed with Xfinity.
Greetings, suz3nascar! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear there may be some discrepancies on the bill right out the gate. I can certainly look into this for you. I also apologize that it was not communicated that the self-service discount (paperless billing and autopay) can take up to 45 days for the discount to kick in. Can you send me a PM with your first and last so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, suz3nascar. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.