Community Forum

Billing Question

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Contributor

Billing Question

Is it actually possible to call and speak with someone at comcast? That fake chat session thing is a complete waste of time. It's almost as if comcast is trying to incite and further anger their customers by adding this customer-aggrevator-stress-generator-time waster.

 

I get why you would want to keep you customers at arms length for service and quality matters but but for billing questions you think that you would have people staffed and standing at the ready to take my money and take the opportunity to try to get me to pay for more services.

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Expert

Re: Billing Question


@sjl10 wrote:

Is it actually possible to call and speak with someone at comcast? That fake chat session thing is a complete waste of time. It's almost as if comcast is trying to incite and further anger their customers by adding this customer-aggrevator-stress-generator-time waster.

 

I get why you would want to keep you customers at arms length for service and quality matters but but for billing questions you think that you would have people staffed and standing at the ready to take my money and take the opportunity to try to get me to pay for more services.


You can post your issue here as long as you leave out any personal identifying information.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Billing Question

Hi there, @sjl10

 

I want to help you out in regards to your billing question. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!