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Billing Portal - who runs these charges? Fourth time with a major issue.

New Poster

Billing Portal - who runs these charges? Fourth time with a major issue.

Fourth time having a major issue with the billing portal.

One of the other times, my payment just never was processed, and then I got a late fee.

Another time, a charge was run TWICE with my bank. When I contacted Comcast via chat, the agent told me one charge would drop off and not to worry about it.

It did not. I have to reverse the charge via my bank. Smiley Sad And I had overdraft fees as a result. 

 

This time, I scheduled my payment for 1/11. Guess what? They ran it today.

 

Pffft. 

New Poster

Re: Billing Portal - who runs these charges? Fourth time with a major issue.

Maybe this one WILL actually drop off...my confidence is low since the billing portal has so many problems. I feel like contacting customer service will just result in someone reassuring me, and incorrectly, since prior chats have not been successful in addressing the problem. 

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Official Employee

Re: Billing Portal - who runs these charges? Fourth time with a major issue.

Hello Unrealcity. I can assist with reviewing the billing charges assessed to your account. Please send me a private message and include your full name, service address, and account number so we can begin.