Xfinity plant
Community Forum
Xfinity globe

Billing Issue

New Poster

Billing Issue

Hello,

 

I contacted customer service via the phone on June 29, 2017. They said they could give me a package with the same 250 downstream Blast speed, for the same price.

 

I checked my speed a couple months ago and last month to see that my plan was reduced to 150 mbps downstream. I contacted customer service on Friday, they gave me a ticket number and said that I would receive contact from the escalation team.

 

They quietly sent me an email (without asking me what I wanted) saying that they added 250 mbps downstream for an additional $10 per month, which was not what I wanted. I wanted Comcast to honor the original agreement to give me the same speed of 250 mbps downstream at the price of $59 per month.

 

Overall, this has been a very frustrating and time consuming experience. Is there anything Comcast can do as a gesture of goodwill for a loyal Comcast customer of almost a decade?

 

Thank you,

 

Kindest regards,

 

Mai_Kawasumi


Accepted Solutions
New Poster

Re: Billing Issue

This issue has been resolved. Please mark this thread as resolved.

 

Thank you,

 

Kindest regards


All Replies
New Poster

Re: Billing Issue

This issue has been resolved. Please mark this thread as resolved.

 

Thank you,

 

Kindest regards