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Billing Information

New Poster

Billing Information

Hello,

I had my billing name and address corrected but the old information still reflects on pdf versions of the bill. How do I get this corrected?

Thanks
-E
Expert

Re: Billing Information


@ebwebjo wrote:
Hello,

I had my billing name and address corrected but the old information still reflects on pdf versions of the bill. How do I get this corrected?

Thanks
-E

How long ago did you make the correction?  The information on the billing statement pdf won't update until the new bill is generated.


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New Poster

Re: Billing Information

It was within a day. So I have to wait until next month I guess. Thanks for your help.
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Official Employee

Re: Billing Information

Welcome to our community, ebwebjo! I can check your account in our billing system and confirm if the change was made or not. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.


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New Poster

Re: Billing Information

I've sent you a message. Thank you for responding.

Official Employee

Re: Billing Information

@ebwebjo - I replied back, thank you!


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Official Employee

Re: Billing Information

@ebwebjo - Your new statement should be available tomorrow. You will see the correct name spelling. Please let me know if you have any questions. 


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