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Billing Increase with No Notice

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Billing Increase with No Notice

Prior to my most recent bill, I had been receiving a $9.99 service discount for Anyroom DVR Service which was the full amount charged for that service.  In my most recent bill for service from March 19 to April 18, 2020, the $9.99 service discount was reduced without explanation by $2.57 to a new lower discount of $7.38 (which appears to be a random number).  I would like to have the full $9.99 service discount reinstated along with a refund of the overcharge in my most recent bill.  Thanks!