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Billing Extension

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Regular Visitor

Billing Extension

Hi,

I have been out of a job most of this month because I was tested for COVID19, and I was place on an leave from my work place for about 2 1/2 weeks. Although I just returned to work this week, I need a payment extension please. I have been struggling financially this whole month, my service is at risk for disconnection. I also have been having some mental health issues that have come up which has made work challenging but I am working on those issues. Can someone please take a look into my account and see if there is anything that you can due to help someone who is struggling to put food on my families table due to this pandemic.
I was also furloughed from my part time job as an Emergency Medical Technician, which is also lost income for me.
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Expert

Re: Billing Extension

@Bkrehely 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Billing Extension

@Bkrehely 

 

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

More info here: https://www.xfinity.com/prepare

 

I have applied a credit to your account as a courtesy. I hope that helps. Thanks for your patience.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!