Solved! Go to Solution.
We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:
More info here: https://www.xfinity.com/prepare
I have applied a credit to your account as a courtesy. I hope that helps. Thanks for your patience.