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Billing Change

New Poster

Billing Change

My bill jumped by $10 per month with no warning and for no reason (the service we receive is exactly the same). How can I fix this and return to my original charges?

Expert

Re: Billing Change


@B1ll1ng wrote:

My bill jumped by $10 per month with no warning and for no reason (the service we receive is exactly the same). How can I fix this and return to my original charges?


Most price increases will be noted a month or two beforehand in your bill.  Take a couple of your past bills and compare them with your recent bill which then should show you where the increase came in.


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New Poster

Re: Billing Change

I know that the price was changed in my January bill and onward - I just have no idea why and want this changed.

Expert

Re: Billing Change


@B1ll1ng wrote:
Price know that the price was changed in my January bilHerel and onward - I just have no idea why and want this changed.

It is doubtful you'll get it changed.  As I said before, look for a note on a recent past bill to tell you why there was an increase.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Billing Change

I have reviewed all bills, my original contract, and all communications - there is nothing warning me about or explaining the price increase.

Official Employee

Re: Billing Change

Hello @B1ll1ng, thanks for reaching out and I can further assist you with this billing concern! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Billing Change

@B1ll1ng, I did not hear back from you in our private message or on here, so I will be locking this thread. If you still need assistance with this billing concern, please send me a private message. Please create a new Public post for any future issues or concerns. Thank you and we appreciate you being a Comcast customer. 


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