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Billed twice?

New Poster

Billed twice?

My wife and I just moved into our new house and had our Comcast services switched over with us.. we were debating switching to direct tv because of Sunday ticket but the Comcast rep we spoke to said we’d get a free service to set up the new house with everything we wanted along with the promo they’re running with free security for however long..
we are being billed what looks to be about double what we normally pay.. would like someone to check into our account to see what’s going on.. thanks
New Poster

Re: Billed twice?

After looking at the bill I see we have one bill transfer from the service at the last house. Happy to pay that.
But a $100 install fee.. the Comcast rep we spoke to when setting this up was very clear that it would be free install and set up for everything.