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Billed $90 for internet additonal usage

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New Poster

Billed $90 for internet additonal usage

My latest bill includes $90 for additional internet usage - this is on top of the $60 I already pay for increased internet. Comcast announced a month ago that all customers would recieve unlimited data for no additional charge. Why is this on my bill? 

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Diamond Problem Solver

Re: Billed $90 for internet additonal usage

It was probably for usage before the Covid 19 announcement

I am a Retired Official Comcast Employee
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New Poster

Re: Billed $90 for internet additonal usage

Billing states this bill is for services from Mar29 to Apr 28. If they are saying overage is from previous (end of  Feb to end of Mar) it would make no sense - because there is no way we went over usage in less than half a month (end of Feb to March 13).

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Diamond Problem Solver

Re: Billed $90 for internet additonal usage

I was just giving you a possibility as someone else’s account over the weekend was for exactly the same thing and it was previous months usage. Call customer service to confirm

I am a Retired Official Comcast Employee
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