Hello, Vila22! Welcome to the Xfinity Forums.
We understand that many of our customers have been affected by the current situation. Please visit https://xfin.tv/2R3Tn1c to see what we are doing to help keep everyone connected.
You are also welcome to send me a PM and I can go over some other available options with you to help get you through these times! 🙂 Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".