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Apologies for the issue and the experience that you described above.
Looks like the promotional and discounted contract pricing on your Internet Plus Basic package ended. You were enjoying a discount of $28.96 a month on this package as per the agreement.
That $28.96 variance plus some associated and corresponding taxes, fees and other charges (due to the new higher monthly rate) resulted in an additional 83 cents this month for an all-in increase of $29.79 month over month.
I hope that helps to explain.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
