Can someone please explain why my bill went up $13 a month and how I can get it lowered back down? I only have internet services and $57.98 a month is too much for just that service.
Wait until next month. Your bill will go up even more if it was like mine. Your increase was probably a partial month increase. Your promotion ended.
Mine was $49.99, then went up to arounf $53.99, then the next month, it went to $79.99. I even tried calling before the promotion ended but couldn't get through, so I posted here, before the promotion ended. No luck. No one answered, so in the meantime, my bill went up twice. I have posted five times since April 17.
Installers are coming June 10 for my new service from their competitor. It is only $39.99 per month for 200/200 Mbps. I really didn't want to switch, but with zero help from Xfinity, I had no choice.
Good luck. It seems more people are getting help now, so hopefully you will get service.
Yeah, your promotion probably ended. Mine went up by ten dollars 2 months ago, and another 10 this month, with no notice. Lots of threads like this. Consider getting a fast unlimited wireless plan on your phone and tethering, it's not really much of a speed difference tbh.