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Bill went up $13.00

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New Poster

Bill went up $13.00

Can someone please explain why my bill went up $13 a month and how I can get it lowered back down?  I only have internet services and $57.98 a month is too much for just that service.

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Contributor

Re: Bill went up $13.00

Wait until next month. Your bill will go up even more if it was like mine. Your increase was probably a partial month increase. Your promotion ended.

 

Mine was $49.99, then went up to arounf $53.99, then the next month, it went to $79.99.  I even tried calling before the promotion ended but couldn't get through, so I posted here, before the promotion ended. No luck. No one answered, so in the meantime, my bill went up twice. I have posted five times since April 17. 

 

Installers are coming June 10 for my new service from their competitor. It is only $39.99 per month for 200/200 Mbps. I really didn't want to switch, but with zero help from Xfinity, I had no choice. 

 

Good luck. It seems more people are getting help now, so hopefully you will get service. 

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New Poster

Re: Bill went up $13.00

Yeah, your promotion probably ended. Mine went up by ten dollars 2 months ago, and another 10 this month, with no notice. Lots of threads like this. Consider getting a fast unlimited wireless plan on your phone and tethering, it's not really much of a speed difference tbh.