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Bill question

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Regular Visitor

Bill question

(I talked with a representative 3/1 and established a monthly payment of $159.23 but when I went to review my current bill it was much higher. I can't seem to find anyone to help me resolve my issue.

 

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Expert

Re: Bill question


@Archh1930 wrote:

(I talked with a representative 3/1 and established a monthly payment of $159.23 but when I went to review my current bill it was much higher. I can't seem to find anyone to help me resolve my issue.

 


Did the quoted price include equipment fees, taxes, and surcharges?  If you have cable tv you'll also have [extra] the Regional Sports Fee and the Broadcast fee as charges outside of your package.


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Regular Visitor

Re: Bill question

Yes it appears to include taxes, fees, etc. I worked with the rep to get my bill down and I thought we had it resolved but a different amount appears on the current billing. My bill should be $159 not $200.

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Valued Contributor

Re: Bill question


@Archh1930 wrote:

Yes it appears to include taxes, fees, etc. I worked with the rep to get my bill down and I thought we had it resolved but a different amount appears on the current billing. My bill should be $159 not $200.


@Archh1930 

 

Usually, after you change services you could notice higher than normal bills the month following the change. I would see if it continues next month. Additionally, did you fully review the approval required to make these types of changes. It usually explains what to expect and if taxes and fees were included in the quote provided to you. 

 

Hope this helps