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Hello, Ord535. Thanks for reaching back out to us on the forums. I apologize to hear the bill is a little higher than what was told to you. It's possible the change was in between billing cycles. When this happens you are prorated on the old package and the new package. If you would like me to look further into this please send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad I was able to assist you, Ord535. If you ever need further assistance don't hesitate to reach out to us.