My bill has gotten way to high. I was told my 2 year contract/promotion ended...I was told 2 years ago this was not a promotion and it was not going to end after Comcast made a bunch of billing & service errors and tried to make it right. I tried to cancel phones (which I NEVER use) to save money and the woman on the phone said that would make my bill go up! I have looked into Direct TV and Fairpoint for Internet and I will save $100 a month, $1200 a year for the first year and I will save $65 a month and $780.00 for the 2nd year. For those savings, I am ready to switch unless someone can make this right and give me what I was promised...the pricing I had was NOT SUPPOSED TO EXPIRE AS A PROMOTION.
Thanks for reading,
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify the first and last name of the primary account holder with me? also, I would need the phone number linked to the account, and the full service address of the account, including house number, street name and any unit or apartment number. You can private message me by clicking my name and clicking private message.
I think th private message link is broken, it just brings me to a help screen to ask questions. Anyway I can email you my info?
you should be able to use the mouse and hover over his name and gat a option to message him or click on his name and his page should come up with a option to message him on the right hand side.