so did mine. i called middle of march so i would be on time to get new promotion before end of march. agent was very nice and gave me 2 options 1yr or 2. he persuaded me to get 2 saying bill would only be $3 more. well yeah it's $30 more. i have been trying to call and take option 1. cant talk to anyone. maybe they should hire more people to work at home at this trying time. i am a senior and work part time which i am out without pay for self quarantine since my social security is not enough. this is crazy since i have been with them for 30 yrs.