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Bill increased by $40 randomly

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New Poster

Bill increased by $40 randomly

I have contacted support TWICE to have this fixed, and the second time it was fixed back to my normal amount. But it still shows the wrong amount!
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Expert

Re: Bill increased by $40 randomly


@Kspen3 wrote:
I have contacted support TWICE to have this fixed, and the second time it was fixed back to my normal amount. But it still shows the wrong amount!

Are you in a contract?  Is it possible that the promotion/contract expired?  You should have a notice in your billing statement prior to any increase in your bill, so check the notes in your bill the month or two before the first time you were charged extra.


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New Poster

Re: Bill increased by $40 randomly

No, contract not expired. When I called they said my contract expires in 2022 (my service Just started in January !!). Guess I’ll be calling a THIRD time to have this fixed. Time to switch back to AT&T I think!
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Expert

Re: Bill increased by $40 randomly


@Kspen3 wrote:
No, contract not expired. When I called they said my contract expires in 2022 (my service Just started in January !!). Guess I’ll be calling a THIRD time to have this fixed. Time to switch back to AT&T I think!

So, have you compared this bill with past bills to find out why you received this increase?

 

FWIW, if you cancel your service you'll have to pay early termination fees.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Bill increased by $40 randomly

There is NO reason. The customer service rep says it was an issue on their end and said they fixed it, but they haven’t fixed it and the bill is due in a couple days.
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Official Employee

Re: Bill increased by $40 randomly

Hello Kspen3, thank you for creating a post. I'd be happy to look into this for you from my end of things, to get started please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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