Last billing cycle I cancelled a premium channel for $8.99/mo - which was not part of a bundle or any promotional offer. We simply never watched that channel. Instead of my bill dropping $8.99 + applicable taxes, my bill is now MORE than it was before. Interestingly enough the current bill includes a pro-rated credit for the premium channel I cancelled. Why? How?
I have reviewed my account and no other changes were made. I engaged your online chat. The chat bot advised that this was due to an increase in taxes. Taxes really increased so much that I not only lost the savings I was anticipating but was also charged extra? This is roughly $20/mo more than I expected. Even at the sales tax rate of 9.5%, this answer does not make sense. My last property tax increase did not substantiate such a dramatic payment jump.
I pulled my last two bills and ran some quick math - my calculations do not match the bill. (I ran several plausable scenarios.) When responding, please keep in mind that I calculate profit margins, commissions, and global market pricing for a living. I further do not see any recent notices of telecommunication/television, franchise & excise, or use tax increases on the tn.gov or local tax board postings.
What is the breakdown on your "consolidated taxes and fees" line item and noted here: https://www.xfinity.com/support/articles/new-bill-design? Aside from an unidentified tax increase, which I cannot find any public record of, are there any additional increases?
Since my contract time is up (also no increases were noted as a penalty for this), I will be researching alternative providers while I await a satisfactory response. I respectfully request either a detailed breakdown of all charges - including - but not limited to itemized taxes, fees, and surcharges or an ongoing adjustment to my bill.