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Bill in collections can I get bill lowered so I’m able to pay and get turned on

New Poster

Bill in collections can I get bill lowered so I’m able to pay and get turned on

So short story I had hard year money was right bills got hard cable made arrangements to pay but got behind last time I called they said pay half by first . First came turned off tried to pay and said can’t get turned off till all $ 1200 bill is pAid. But last chat said I can get back on if pay half. They lied. I wanna pay but pray it can get lowere some and with out getting charged more to turn back on. I been customer for years . I been lied to soo much with xfinity. Any idea how to help with the bill
Official Employee

Re: Bill in collections can I get bill lowered so I’m able to pay and get turned on

Hi there, Mimi503. 

The full past due amount will need to be paid first before we can change the promotion for you. If the services are disconnected, this is the first step you must take. 

If you can any questions, please feel free to ask. 


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