We received a letter in the mail stating that our discount would expire if we did not sign up for auto pay. We have not problem paying on line but really do not care to have auto pay. Can something be worked out to help us?
Hi pef -- The letter you received would have been in regards to our self-service discount. Enrolling in AutoPay and Ecobill applies a -$5 credit to your existing discount. The letter was to tell you that you would lose that additional -$5 by not having AutoPay and Ecobill enrolled. You would retain your regular discount.